OBJECTIVE:
  • To support Peace Education Program (PEP) licensees in a specific country or region
ANSWERS TO: PEP Operations Manager

DESCRIPTION:

The Customer Service representative is responsible for communicating with PEP licensees and prospective licensees regarding starting a PEP course in an organization, accessing PEP course materials and resources, and reporting on PEP courses.

TASKS:

• Respond to inquiries and answer questions (as needed) with PEP licensees and prospective licensees
• Maintain a proactive communications role, initiating contact and making introductions in communication with licensees and prospective licensees
• Provide continuing support for and facilitate access to PEP course materials and resources
• Understand the current PEP Reporting System (PRS) and advise licensees on its proper use
• Connect licensees with PEP management to provide specialized support when appropriate
• Share questions and feedback with PEP Operations Manager and PEP Program Manager
• Attend monthly conference calls (optional)

SKILLS/EXPERIENCE:

• Proficient in English with excellent written and verbal communication skills
• Demonstrated ability to initiate communications in a proactive manner
• Good telephone and customer service skills
• Ability to be concise in messages
• Good computer skills in Microsoft and Google applications
• Ability to keep track of reports, lists, projects, and statistics
• Able to maintain strict confidentiality (will be asked to sign a confidentiality agreement)
• Fluent in the local language of the country or region of responsibility

REQUIRED RESOURCES: Private computer, video conferencing ability

TRAINING/BRIEFING PROVIDED:

Provided by Operations Manager via online video conferences and email over the first month with ongoing mentoring

LOCATION: Living in the assigned country or region. One position for each of these countries or regions is open: South America, Spain, and Malaysia

TIME COMMITMENT:

Approx. 5 – 8 hours per week

APPLICATION/SELECTION PROCESS:

Please send resume/CV and relevant skills to volunteer@tprf.org