OBJECTIVE:

To support Peace Education Program licensees and answer general questions

ANSWERS TO: Peace Education Program Operations Manager

DESCRIPTION:

The Help Desk Agent is responsible for answering help desk tickets (questions / inquiries) in support of the Peace Education Program.

TASKS:

• Respond to inquiries and answer questions as needed
• Provide support as needed to help individuals to access the proper TPRF resources
• Connect inquirers with the Peace Education Program Support Team to provide specialized support when appropriate
• Share questions and feedback with Peace Education Program Operations Manager and Peace Education Program Director
• Attend monthly conference calls (optional)

SKILLS/EXPERIENCE:

• Experience with facilitating or assisting in a Peace Education Program course
• Native or near-native Spanish. Fluent in both English and Spanish, written and verbal
• Ability to be concise in messages
• Good computer skills in Word, Excel, and ability to learn new software
• Experience in initiating communications in a proactive manner
• Able to maintain strict confidentiality (will be asked to sign a confidentiality agreement)

REQUIRED RESOURCES: Up to 5 hours per week, more in the first weeks of learning

TRAINING/BRIEFING PROVIDED:

Provided by Operations Manager by virtual platform and email, over the first month with ongoing mentoring

LOCATION: Virtual

TIME COMMITMENT:

Up to 5 hours per week, more in the first weeks of learning

APPLICATION/SELECTION PROCESS:

Please send resume/CV and relevant skills to [email protected]